Refund policy

Return and Exchange Policy:

Thank you for choosing our custom-made products! We are dedicated to providing you with high-quality, personalized items made to your exact specifications. Please take a moment to review our return policy, as it outlines important details regarding orders for custom-made products.

Custom-Made Products: Since all of our products are custom-made specifically for you, we are unable to accept returns or exchanges on any items once the order has been placed. This includes items personalized with names, colors, sizes, and other special requests. Please make sure to double-check all details before confirming your order to ensure that everything is correct.

Order Confirmation: We highly encourage you to review your order carefully before finalizing it. Once your order is confirmed, we will begin production, and any changes or cancellations after this point cannot be accommodated. If you have any questions or need assistance with your order before finalizing it, please contact us immediately, and we’ll be happy to assist you.

Defective or Damaged Items: We take great care in crafting each product, but we understand that sometimes things can go wrong. If your item arrives damaged, defective, or if there’s a mistake with your order, please contact us within 48 hours of receiving your item. You will need to provide images or a detailed description of the issue, and we will work with you to resolve the problem as quickly as possible. Please note that any issues must be reported promptly to ensure timely resolution.

Wrong Product Received: If you receive an item that is not what you ordered, please contact us immediately. We will ensure that you receive the correct product as soon as possible. In some cases, we may require the incorrect item to be returned to us, and we will provide instructions on how to send it back at no extra cost to you.

Cancellations and Order Modifications: Since all of our products are made to order, cancellations or changes to an order cannot be accepted once production has started. If you wish to make a modification or cancel your order, please reach out to us within 24 hours of placing the order. We will do our best to accommodate your request, but please note that once the production process has begun, no changes can be made.

Customer Satisfaction: We are committed to ensuring your satisfaction and want you to love your purchase. If you have any concerns or questions about your order, please don’t hesitate to contact us. We value your business and are always here to assist with any issues you may encounter.

Contact Us: If you have any questions or concerns about our return policy, please reach out to our customer service team at sales@iasdesigns.ca. We will respond promptly to assist you with any issues regarding your order.